Service Policy

1. Scope of Services

We provide a broad range of astrology and numerology-based services, including:
• Call Consultations (Audio/Video)
• Vedic Kundli & Horoscope Reports
• Personalized Reports (Destiny, Career, Health, Remedies)
• Couple Kundli Matching
• Dosh and Remedy Guides
• Baby Name Numerology Reports
Our services are designed to offer astrological insight, life guidance, and personalized solutions.  

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2. Appointment Booking & Confirmation
• All consultations and professional reports must be booked in advance online.
• After booking and payment, you will receive a confirmation with your appointment details.
• Time slots are subject to availability and once confirmed cannot be guaranteed indefinitely.  

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3. Payments
• Payment is required in full at the time of booking for all services.
• Accepted payment methods may include online bank transfer, UPI, or other digital payments - as provided on the booking page.
• No service will be provided without receipt of confirmed payment.  

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4. Refund & Cancellation Policy
• All astrology consultations and reports are non-refundable once payment is processed and the service is scheduled or delivered.
• Cancellation requests must still follow the refund policy and are generally not eligible for refunds, due to the personalized nature of astrology services and reservation of time slots.
• If there is an internal scheduling conflict, we will offer an alternate consultation slot.  

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5. Report Delivery
• Report services (like Destiny Kundli, Personalized Remedy etc.) are typically delivered by email or downloadable link within a set timeframe (usually within a few business days; timelines vary by service).
• Some reports may include explanations in multiple languages.  

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6. Accuracy & Expectations
• Astrology is based on Vedic principles, planetary positioning, and numerology and offers insights, not absolute certainties.
• We strive for correctness, but outcomes may vary with individual interpretation and life events.
• Our guidance is intended as supportive advice and spiritual insight, not legal or medical direction.  

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7. Confidentiality
• All submitted birth details, personal data, and communication remain confidential.
• We do not share client information without explicit permission.

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8. Support Access
• Customer support is available through your contact details provided at booking including email or WhatsApp contact.
• Support includes clarification and minor follow-ups (e.g., report explanation) but not additional full consultations unless booked separately.